Apple Is Offering Massive Refunds For In-App Purchases Spent In iOS Games

Posted on Mar 25 2014 - 6:06pm by Sean Cravener

Apple IAP Refund

This is some news that I felt was interesting and is actually the first I have heard of it but I figured it would be a good idea to write up an article about it for any of you parents who have a child that may of “accidentally” spent a good bit of your hard earned money for in-app purchases.

Apprenantly back in January Apple agreed to pay a minimum of $32.5 million in refunds to those poor parents whose children spent money on in-app purchases without their parents knowledge. Well now according to Pocket Gamer, Apple has sent out a mass email to iTunes customers with information regarding refund requests. If you are one of those previously mentioned parents I have included a copy of the email below where you can find details on how to go about obtaining a refund.

Dear iTunes account owner,

Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.

We’ve heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.

Please follow the steps to submit a refund request:

Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.

Use this link to submit your refund request to Apple.

Provide the requested information and enter “Refund for in-App Purchases made by a minor” in the Details section.

Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.

Source – Pocket Gamer

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